Shipping
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers around the world, ensuring that we provide the very highest levels of responsiveness to our customers at all times.
FREE SHIPPING ON ORDERS OVER $49 (CAN/US)
- On orders of $49 (CAN/US) or more, before applicable taxes
- Orders under $49 sent via Standard Post within Canada are $6.50
- Orders under $49 sent via Standard Post within U.S. are $8.00
- Offer limited to web and telephone orders shipped Standard Post
SHIPPING WITHIN CANADA
Orders are sent via Standard Post unless otherwise specified. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from Vancouver, BC and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer.
Orders over $49 ship for free. Orders under $49 sent via Standard Post within Canada are $6.50. Projected arrival time is 2-7 business days, plus processing time.
| Service Description | Estimated Delivery Time | Cost From | Order Processing |
|---|---|---|---|
| Wize Monkey Standard Shipping | 5-10 business days | $6.50 | 2 business days |
| Canada Post Expedited Parcel | 2-7 business days | $8.50 | 2 business days |
| Canada Post Xpresspost | 1-2 business days | $17.50 | 2 business days |
| UPS Expedited | 2 business days | $19.50 | 2 business days |
| UPS Express Saver | 1 business day (3:00pm) | $22.50 | 2 business days |
| UPS Express | 1 business day (10:30am) | $26.50 | 2 business days |
SHIPPING TO THE USA
Orders sent to the USA are shipped by Standard Post unless otherwise specified. Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice may arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees. Most orders are shipped from Vancouver, BC and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer.
Orders over $49 ship for free. Orders under $49 sent via Standard Post within USA are $8.00. Projected arrival time is 6-10 business days, plus processing time.
| Service Description | Estimated Delivery Time | Cost From | Order Processing |
|---|---|---|---|
| Wize Monkey Standard Shipping | 7-10 business days | $8.00 | 2 business days |
| Canada Post Tracked Packet - USA | 4-7 business days | $12.00 | 2 business days |
| Canada Post Expedited Parcel USA | 4-7 business days | $17.50 | 2 business days |
| Canada Post Xpresspost USA | 2-3 business days | $26.50 | 2 business days |
| UPS 3 Day Select | 3 business days | $22.50 | 2 business days |
| UPS Express Saver | 1-3 business days | $31.50 | 2 business days |
INTERNATIONAL SHIPPING
Orders sent to international destinations are shipped by air mail with rates calculated at checkout. Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice may arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.
Orders sent via Standard Post to International addresses have a projected arrival time of 12-15 business days, plus processing time.
| Service Description | Estimated Delivery Time | Cost From | Order Processing |
|---|---|---|---|
| Canada Post Tracked Packet International | 6-10 business days | $17.50 | 2 business days |
| Canada Post Xpresspost International | 4-7 business days | $42.50 | 2 business days |
| UPS Worldwide Expedited | 2-5 business days | $44.50 | 2 business days |
| UPS Worldwide Express Saver | 1-3 business days | $47.50 | 2 business days |
Wize Monkey is unable to provide estimates for customs fees. Check with your local customs office for more information.
Many international destinations are now receiving improved airmail service via Canada Post Xpresspost International. For countries and delivery times visit Canada Post.
TAXES
If an order is shipped to a Canadian address, Wize Monkey must collect any applicable Canadian taxes.
Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada are subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. These fees are collected by the carrier or brokerage company and members are responsible for paying them. Wize Monkey is unable to give estimates for these fees. Please contact your local customs office for more information.
